Terms & Conditions
By accessing The Lab EQ website or purchasing from The Lab EQ, you agree to the following terms and conditions.
Product Condition & Descriptions
The Lab EQ specializes in pre-owned, used, refurbished, and surplus laboratory equipment. Product condition, testing performed, included accessories, known defects, cosmetic wear, and other relevant information will be described in each product listing to the best of our ability.
Unless specifically stated otherwise, only the items and accessories shown or described in the listing are included. Buyers are responsible for confirming that equipment is suitable and compatible with their intended application before purchasing.
Testing & Warranty
Testing varies by product. Some equipment may be fully tested, while other equipment may be power-tested or sold as-is. The testing performed and applicable warranty will be stated in the individual product listing.
Products with a warranty are generally covered for 30 or 60 days, as specified in the listing. Items specifically sold as-is or for parts/repair are not covered by a warranty unless otherwise stated.
Shipping & Handling
Most standard orders have same-day to 1-business-day handling.
Larger equipment requiring specialized packaging, crating, palletizing, or freight transportation may require additional handling time.
We carefully package equipment to help ensure safe transportation. Delivery times provided by shipping carriers are estimates and may be affected by circumstances outside of our control.
Buyers are responsible for providing a complete and accurate shipping address.
International Shipping
The Lab EQ ships internationally to many destinations and can prepare international shipping labels and applicable shipping/export documentation.
Import duties, taxes, customs charges, brokerage fees, end-user fees, clearance fees, and other charges imposed by the destination country, customs authority, carrier, or other applicable authority are the responsibility of the buyer/recipient and are not paid by The Lab EQ unless specifically agreed to in writing before purchase.
The buyer is responsible for providing accurate shipping, end-user, and import information and for ensuring that the equipment can legally be imported, received, and used in the destination country.
International shipments may be subject to customs inspections, regulatory requirements, export controls, or delays outside The Lab EQ's control.
Returns
Eligible products may be returned within the 30- or 60-day return period stated in the individual listing.
Returned equipment must be received in substantially the same condition in which it was delivered and include applicable accessories and components.
A 20% restocking fee may apply if an item is returned for a reason that was clearly disclosed in the listing before purchase, including disclosed cosmetic condition, known defects, limitations, missing accessories/components, compatibility concerns, or other disclosed conditions.
The restocking fee does not apply when an item is materially not as described or an issue is covered under the applicable warranty.
Shipping Damage
If equipment arrives damaged, please contact The Lab EQ promptly and retain the equipment and all original packaging materials.
Photos of the equipment, shipping container, packaging materials, shipping label, and damage may be required to process a shipping claim.
Order Cancellations
Orders that have not yet shipped may be eligible for cancellation. Once an order has shipped, the applicable return policy will generally apply.
Tax-Exempt Purchases
The Lab EQ accommodates eligible government agencies, universities, nonprofit organizations, businesses, and other qualifying tax-exempt customers.
Customers claiming a sales-tax exemption must provide The Lab EQ with a valid and applicable tax-exemption or resale certificate/documentation as required by the applicable jurisdiction.
Tax exemption is subject to verification and must generally be established before the applicable transaction is completed. The Lab EQ reserves the right to collect applicable sales tax when sufficient exemption documentation has not been provided or the transaction does not qualify for exemption.
Limitation of Liability
To the extent permitted by applicable law, The Lab EQ is not responsible for indirect, incidental, consequential, or business-related losses resulting from the purchase, installation, use, or inability to use equipment sold by The Lab EQ.
Laboratory equipment should be installed, operated, maintained, and validated by appropriately qualified personnel.
Changes to These Terms
The Lab EQ may update these Terms & Conditions periodically. Changes will be reflected on this page.
Shipping & Return Policy
Fast Handling
Most orders have same-day to 1-business-day handling. Larger equipment requiring specialized packaging, palletizing, crating, or freight transportation may require additional preparation time.
We carefully package our equipment and use established shipping carriers to help ensure orders arrive safely.
Freight Shipping
Larger and heavier equipment may be professionally packaged and shipped by freight. Freight preparation and transit times vary depending on the equipment, destination, and carrier.
International Shipping
We ship internationally to many destinations and can prepare international shipping labels and applicable documentation.
The buyer/recipient is responsible for all import duties, taxes, customs charges, brokerage fees, end-user fees, clearance charges, and other destination-related fees unless specifically agreed otherwise in writing.
International buyers are responsible for providing accurate end-user and import information and ensuring the equipment can legally be imported into and used within the destination country.
Returns
Eligible products may be returned within the stated 30- or 60-day return period, depending on the individual listing.
Items must be returned in substantially the same condition in which they were received.
A 20% restocking fee may apply when an item is returned for a reason that was clearly disclosed before purchase, including disclosed cosmetic condition, limitations, compatibility concerns, missing accessories, or known defects.
If an item arrives materially not as described or experiences an issue covered by its stated warranty, please contact us so we can work toward a resolution.
Frequently Asked Questions
Is your equipment new or used?
Most of our inventory consists of quality pre-owned and surplus laboratory equipment. The condition of each item is stated in its individual listing.
Do you test your equipment?
Yes, but the level of testing varies by product. Some equipment is extensively tested, while other equipment may receive only a power test. The testing performed is stated in the individual listing.
Do your products include a warranty?
Many products include a 30- or 60-day warranty. Warranty coverage varies by product and will be stated in the listing. Items sold as-is or for parts/repair generally do not include a warranty unless otherwise stated.
How quickly do you ship?
Most standard orders have same-day to 1-business-day handling. Freight shipments and equipment requiring specialized packaging may require additional preparation time.
Do you ship internationally?
Yes. The Lab EQ ships equipment to many international destinations.
We can prepare the international shipping label and applicable shipping/export documentation. The buyer/recipient is responsible for import duties, taxes, customs charges, brokerage fees, end-user fees, clearance charges, and other fees assessed at the destination, unless otherwise agreed in writing.
Do you offer freight shipping?
Yes. Larger or heavier equipment can be professionally packaged, palletized, and shipped by freight.
Can I return an item?
Eligible items can generally be returned within the 30- or 60-day return period stated in the listing.
Is there a restocking fee?
A 20% restocking fee may apply when an item is returned because of a condition, limitation, compatibility issue, missing component, cosmetic issue, known defect, or other matter that was clearly disclosed before purchase.
What if my equipment arrives damaged?
Contact us promptly and retain the equipment and all original packaging. We may request photos of the equipment, packaging, shipping label, and damage to assist with a shipping claim.
Do you charge sales tax?
Applicable sales tax may be collected based on the transaction and applicable tax laws.
Do you accept tax-exempt purchases?
Yes. The Lab EQ can accommodate qualifying tax-exempt purchases for eligible government organizations, universities, nonprofit organizations, businesses, and other tax-exempt customers.
Please provide a valid tax-exemption certificate, resale certificate, or other required exemption documentation before completing your purchase so we can verify eligibility and apply the exemption when appropriate.
Are government organizations tax exempt?
Qualifying government organizations may be eligible for tax-exempt purchasing. Please provide the appropriate government or tax-exemption documentation before purchase so we can verify the exemption.
Can I purchase directly from The Lab EQ?
Yes. We sell directly to businesses, universities, laboratories, government organizations, research institutions, and other customers. We can provide formal invoices when required.
Do you accept purchase orders?
Purchase orders may be accepted from qualified organizations. Please contact us for approval and applicable payment terms.
Can I request additional information before purchasing?
Absolutely. Contact us if you need additional photos, equipment information, serial-number information, testing details, or other information before placing your order.
Privacy Policy
Last Updated: September 2026
The Lab EQ respects your privacy. This Privacy Policy describes how we may collect, use, disclose, and protect information when you visit our website, contact us, request a quote, or purchase equipment.
Information We Collect
Depending on how you interact with us, we may collect information including your:
Name, company or organization name, email address, telephone number, billing and shipping address, order and transaction information, tax-exemption documentation, end-user or international shipping information, and communications with The Lab EQ.
Our website and service providers may also automatically collect certain technical information, such as IP address, browser type, device information, website activity, and cookie data.
How We Use Information
We may use your information to process and fulfill orders, prepare quotes and invoices, arrange domestic and international shipping, verify tax-exempt transactions, provide customer service and warranty support, process returns, prevent fraud, maintain business records, and comply with accounting, tax, customs, export, regulatory, and other legal requirements.
Payment Information
Payments may be processed through third-party payment processors. The Lab EQ does not necessarily receive or store complete payment-card information when payments are processed through those providers.
Sharing Information
We may share information when reasonably necessary with service providers involved in operating our business, including payment processors, shipping carriers, freight companies, customs-related providers, e-commerce providers, accounting providers, and other service providers.
We may also disclose information when required by law or reasonably necessary to protect our rights, customers, or business.
The Lab EQ does not sell your personal information for money.
Cookies & Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve the customer experience.
Data Security & Retention
We use reasonable measures designed to protect personal information. However, no electronic system can be guaranteed to be completely secure.
Information may be retained as reasonably necessary for transactions, warranties, customer service, accounting, tax, customs, export compliance, regulatory compliance, and other legitimate business purposes.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information.
Contact
For questions about orders, shipping, returns, tax-exempt purchases, or privacy:
The Lab EQ
info@thelabeq.com
916-872-0917